LoudFaceWorking together
What we need from you to do our best work.
We do our best work when we can move fast. This is what makes that possible, and what slows it down. We would rather you see it before you sign.
Weekly updateThe full list
Fifteen things, and what each one changes.
Each row is one thing we ask for. Beside it: what happens without it, and what happens with it.
What we needWhat slows the workWhat gets results
Access
Full access to the website: code, CMS, hosting, and the right to publishWhat slows the workChanges go through your developer or agency as tickets. Each fix waits days.What gets resultsWe edit and ship the same day, several times a week, and test what works.
Tell us before you change the site, the domain or the trackingWhat slows the workA rebuild or domain move happens without us. Pages vanish and tracking breaks.What gets resultsWe plan the change with you, so rankings and tracking survive it.
Data and tool access in week one: Search Console, analytics, tag manager, CRM or revenue dataWhat slows the workAccess arrives in pieces over months, or sits with IT. We work without knowing what converts.What gets resultsEverything is granted in the first days. We tie the work to leads and revenue.
Decisions and feedback
One point of contact with the authority to decideWhat slows the workMany people answer, opinions conflict, and questions bounce between them.What gets resultsOne person gathers your team's views and gives us one answer.
Content approved within 48 business hours, or permission to publish and fix afterWhat slows the workEvery piece waits for several reviewers. Output drops to about one piece a month.What gets resultsWe publish about one piece every working day, and results compound.
Legal or compliance review is fine, with a named reviewer, a fixed weekly slot and the rules given up frontWhat slows the workEach draft is a new legal question. Writers stop to ask "can we say this?"What gets resultsWe write inside your rules from day one and send one batch a week for review.
Feedback once, in one list, and specificWhat slows the workFeedback arrives in pieces from several people over weeks.What gets resultsOne round of clear notes. We apply them and move on.
Trust and timing
Trust the roadmap. Judge us on results, not on daily activityWhat slows the workDaily stand-ups, task-level direction and second-guessing of the plan. The team pulls back, and we end the partnership.What gets resultsYou set the goal, we choose the work. You get a weekly update and a regular call.
Tell us at once when something is wrongWhat slows the workSilence, then a cancellation request.What gets resultsYou flag it the same week. We fix it while it is small.
A realistic clock: about three months before results showWhat slows the workThe work is judged in week six and the plan is changed before it can pay off.What gets resultsA three-month minimum, with leading signs reported along the way.
A stable goal and scope. New asks are priced as new workWhat slows the workThe target market or product focus flips mid-way, and extra projects arrive inside the same fee.What gets resultsThe goal is agreed at the start. Changes are discussed and re-scoped.
The basics
Your knowledge: brand documents, an hour with your experts, and facts we can verifyWhat slows the workWe guess at positioning and cannot check claims. Copy stalls or goes out generic.What gets resultsContent carries what only you know, which is what search and AI answers reward.
Replies within two working days, and attendance at the calls we bookWhat slows the workQuestions wait weeks. Calls are missed or moved.What gets resultsShort answers, fast. Blockers clear in a day.
Invoices paid on timeWhat slows the workLate payment pauses the work, as the contract says.What gets resultsNothing stops.
Respect for the team and their working hoursWhat slows the workNight and weekend demands, and criticism without credit.What gets resultsA team that wants to do its best work for you.
In return
What you get from us.
The list runs both ways. These are the four things you can hold us to.
Tamara, LoudFaceExample
Got it. The fix goes live today, and I will confirm here when it is done.
- Same-day repliesA reply the same working day.
- A weekly updateWhat shipped, the numbers, and anything we need from you, with a date.
- A fast startKickoff within 48 hours of signing.
- Straight talkWe say so first when we are late or wrong.
A 30-minute strategy call
Want to work this way?
Book a call. We will go through the list together and say plainly what applies to you.
Prefer email? Write to contact@loudface.co
We reply within two hours during working hours